Shipping

Click & Collect

Now that Auckland is in Level 3.2, retail has re-opened and shipping delays are expected to ease, we are no longer offering Click & Collect at checkout.

Existing Click & Collect orders are ready to be picked up from our office at 3/227a Archers Road, Wairau Valley, Auckland 0627.

Feel free to contact us on Live Chat or email if you have any questions, or if you would like to arrange a special Click & Collect order we will do our best to make it work for you.

Delivery Times

We use NZ Post for all of our orders, which allows fast and reliable delivery to destinations across New Zealand.

All products available on sostellar.co.nz are in stock now and shipped from our Auckland based warehouse. You will receive an automated email with tracking details once NZ Post has picked up your order, which will usually be around 5pm if your order was placed before our same day dispatch cut-off time (see below). Please check your junk/spam folder if it is not in your inbox.

Most New Zealand-wide orders are delivered overnight provided the order is placed before 3pm. However, please allow 2-3 days for delivery. We will also do our best to get orders placed between 3pm-4pm sent out that same day but if we can’t make it, these will be sent the following working day.

For rural delivery please allow an extra 1-2 days.

Delivery Costs

$5.50 for “smaller” items – this includes skin care, hair care, make up, lingerie, jewellery, clothing.
$9.00 for “larger” items – this includes footwear and bedding.
$3.50 additional cost for Rural Shipping.

If you’ve placed an order and you would like to order something else, providing the order hasn’t already been picked up by our courier, please contact us on LiveChat for a Free Shipping code and we can combine the multiple orders.

What if I order 2+ items?

If you order 2 or more items, you would pay the highest shipping rate of those products. For example: If you order 3x M.A.C lipsticks, you would pay $5.50 total shipping. If you were to order 3x M.A.C lipsticks and 1x Shoes, you would only pay $9.00 total for shipping. If you were to order 3x pairs of Shoes, you would still only pay $9.00 total for this order.

Where do we ship?

We are currently only shipping within New Zealand. To our Australian friends – if there is something you would like to order, please Contact Us and we can quote shipping rates.